Complaints Procedure

Our Standards

We pride ourselves on maintaining excellent standards in the provision of services to our clients and to the care of every individual we look after.

We are committed to being clear and transparent on all aspects of our business, including regarding charges for our services and third party charges (disbursements).

As we strive to achieve this, we recognise that concerns may arise on occasion and that you may wish to make a complaint about our services.

If you wish to complain

If you have questions or concerns, please speak to our team or email info@aslaterandsons.co.uk.

Please download our complaints procedure for full details of how a complaint will be handled.

Considerations

We will always work with you to establish the detail and circumstances of your complaint.
The complaint may involve the activities of third parties (such as funeral officiants or activities which take place at third party venues). Whilst recognising some aspects of your complaint may involve third parties, we will nevertheless try to reach a satisfactory conclusion to your complaint by engaging these third parties on your behalf when this is possible and appropriate to do so.
At times, we may be constrained in law in responding to certain aspects of a complaint, for example, we may be bound by duties of confidentiality or by data protection laws.
Whilst taking into consideration these constraints, we aim to be as transparent as possible in our response to any complaint.

How to complain

Uttoxeter
66a High Street, Uttoxeter, Staffs, ST14 7JD
01889 564086

Ashbourne
37–39 Compton, Ashbourne DE6 1BX
01335 345120

info@aslaterandsons.co.uk

Stages and timescales

If you have questions or concerns, please speak to our team or email info@aslaterandsons.co.uk.

Please download our complaints procedure for full details of how a complaint will be handled.

Your right to privacy

All complaints received will be dealt with taking into account confidentiality and complaints will be handled in line with the requirements of the General Data Protection Regulation (GDPR).